Refund & Cancellation Policy

I-Co is sold as a single, one-time payment for lifetime access — there is no subscription to cancel. Because digital access and computing resources are allocated to your account immediately upon purchase, refunds are treated as an exceptional, discretionary measure rather than a right, and are only available in the narrow circumstances described below. Please read this policy in full before purchasing.

1. No Subscriptions

I-Co charges once for lifetime access (₹499 via Razorpay in India, or $5.99 USD via PayPal internationally). There is no recurring billing, so there is nothing to "cancel" in the subscription sense, and your access will not expire or re-charge you.

2. All Sales Are Final by Default

Except as expressly set out in Sections 3 and 4 below, all purchases of I-Co are final and non-refundable. We do not provide refunds or credits for change of mind, dissatisfaction with output quality, incompatibility with a third-party AI provider you chose to connect, or simple lack of personal use after purchase.

3. Limited Refund Consideration Window

As a goodwill exception — and solely at our discretion — a refund request may be considered if submitted within 7 calendar days of your purchase date.

Meeting every condition below is the minimum requirement just to have a request considered at all. It does not guarantee approval:

• No prior free trial. You have not activated or consumed the one-time free trial on the account, device, or payment method in question.
• Evaluation-level usage only.Your account shows no more than one (1) completed session, and no material use of the Service's capture, listen, or AI-response functionality beyond confirming the app installs and launches correctly.
• Mandatory troubleshooting first. If your request is based on a technical issue or bug, you must first report it to support.icoapp@gmail.com and give our support team a reasonable opportunity — up to ten (10) business days — to diagnose and attempt a fix, workaround, or alternative configuration. No refund request based on a technical issue will be considered until this process has been completed, and you must respond to our troubleshooting requests within 48 hours or the request may be closed for non-cooperation.
• One request per person, ever. Only one refund will ever be considered per individual, household, device, or payment instrument, regardless of how many accounts are used to purchase I-Co. Submitting refund requests from multiple accounts tied to the same person, device, or payment method is treated as abuse under Section 4.

Any of the following is treated as full fulfillment of the product and permanently waives refund eligibility for that purchase, regardless of how soon after purchase it happens:

• Using the live-interview overlay during an actual call, interview, or exam;
• Generating more than a small number of AI responses;
• Enabling screen or audio capture more than once;
• Logging in on more than one device or session.

Even where every condition above is met, approval remains entirely at I-CO's discretion. Outside the 7-day window, or once any of the usage thresholds above have been crossed, purchases are final and non-refundable, with no exceptions other than those in Section 5 (Billing Error Exemption) and Section 6 (Service Disruption, Legal Shutdown & Force Majeure).

4. Non-Refundable Scenarios

Refunds will not be issued under any circumstances where:

• You changed your mind after using the product beyond the evaluation limits described in Section 3;
• Your account was suspended or terminated for violating our Terms of Service (including attempted reverse engineering, sharing/reselling your license, or using the Service to violate a third party's rules);
• You purchased using a discounted, promotional, or gifted code;
• You refuse or fail to cooperate with our support team's troubleshooting process;
• The issue you report stems from a third-party AI provider you connected (e.g., Groq, Gemini, or a local Ollama setup) rather than from I-Co itself;
• You have previously received a refund for I-Co under any account, device, or payment method.

5. Billing Error Exemption

Independent of usage or the conditions in Section 3, a full refund will be processed if, after our review, we confirm that:

• You were charged more than once for the same purchase (duplicate charge);
• Payment was captured but lifetime access was never granted on your account due to a system error on our end; or
• An unauthorized transaction is formally verified and confirmed in writing by your bank or card issuer.

6. Service Disruption, Legal Shutdown & Force Majeure

If our ability to deliver the Service is disrupted by matters outside our reasonable control — including a legally mandated takedown, a change in law or a third-party platform's policy that prohibits continued operation, action taken by a payment processor, hosting provider, or connected AI provider, or any other force majeure event — we reserve the sole discretion to respond in one of the following ways instead of issuing a full cash refund:

• Issue a prorated refund reflecting only the value of the Service you have not yet received, calculated from the date the Service becomes unavailable to you; or
• Make available a reasonable alternative — such as an export of your account data, a downloadable build or source artifact you are licensed to run yourself, or continued access through an alternative hosting or delivery method — so that your purchase is fulfilled in substance even where the original delivery method is no longer available.

This section does not limit the billing-error exemption in Section 5, and does not apply where the disruption results from your own violation of this policy or our Terms of Service. It does not override any statutory right you may have under the law applicable to you. We also disclose, for transparency, that payment networks and processors (including Visa, Mastercard, PayPal, and Razorpay) retain independent authority to resolve a payment dispute in a customer's favor regardless of the option we select under this section, particularly where the Service was left completely unfulfilled.

7. How to Request a Refund

To submit a request, email support.icoapp@gmail.com with:

• The email address and username registered to your account;
• Your gateway payment reference / order ID (from Razorpay or PayPal);
• A detailed description of the issue, including steps to reproduce it and, where possible, screenshots, screen recordings, or logs; and
• Confirmation that you have not previously received a refund for I-Co.

Incomplete requests, or requests unsupported by evidence when a technical issue is claimed, may be declined without further review. We aim to acknowledge all requests within 24–48 hours.

8. Processing & Revocation

Where a refund is approved, it is processed within 5–7 business days back to the original payment method. Upon issuance, lifetime access is permanently revoked, any associated free-trial eligibility is forfeited for good, associated account data may be deleted in accordance with our Privacy Policy, and the account, device, and payment method involved become permanently ineligible for any future refund or free trial on I-Co.

9. Dispute & Chargeback Warning

If you have a billing concern, you must contact support.icoapp@gmail.com first so we have the opportunity to resolve it directly. Filing a chargeback or payment dispute with your bank, card issuer, Razorpay, or PayPal without first contacting us will result in immediate and permanent suspension of your account, and we will submit account activity, login, and usage logs to the relevant payment processor as evidence that the Service was delivered and used. A chargeback filed in bad faith after material use of the Service, as described in Section 3, may also be reported as attempted fraud.

10. Final Discretion

This policy describes the limited circumstances in which a refund may be considered — it does not create an entitlement to one. All refund decisions, including whether the conditions above have been met, are made at I-CO's sole and final discretion, and every reasonable troubleshooting or support option will be offered before a refund is considered.

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and apply to purchases made after that date unless we state otherwise.

12. Contact Us

Questions about this policy or an existing refund request can be sent to support.icoapp@gmail.com. See our Contact page for additional ways to reach us.